OUR REFUND POLICY
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All our items are meticulously crafted to your requested order and produced after the order is placed; therefore, we do not offer refunds.
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You may be eligible for a return only if the received item/s differs from your purchase image or material specifications or arrives damaged. A valid receipt or proof of purchase is required for processing returns.
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Please contact us at fusiongrafixmelbourne@gmail.com if this is the case. Upon assessment and we find it as a valid return, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Non-authorized returns will not be accepted.
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Upon receiving your order, please inspect it promptly. If you find the item to be defective, damaged, or if there is a mistake in what you received, contact us immediately.
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For any inquiries, please feel free to reach us at the supplied email.
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A REFUND
Upon receiving and inspecting your return, we will notify you of the approval or denial of your refund. If approved, the refund will be processed automatically to your original payment method. Please be aware that it may take some time for your bank or credit card company to complete the refund transaction.
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SHIPPING
Our goal is to have your item shipped within a week of your order being placed. Once your order has been shipped, you will receive a confirmation via the details you have provided, and delivery usually takes 2-5 business days, depending where you are within Australia.